Support
Support is included with every edition, for as long as you own it. We answer our own email — usually within one working day, and often a good deal faster.
Setup, COM ports, adapter connection problems, licence keys, downloads, or a vehicle that will not respond.
Email technical supportWhich edition to choose, upgrades, commercial licensing, invoices, refunds and order problems.
Email the teamBefore you email
Most support messages we receive are answered by one of these, and you will not have to wait for us.
Thirteen short videos covering installation, connecting to the car, reading codes and live data. Most first-run problems are a COM port setting shown in video two.
Open the tutorialsAutoScan talks to the car through an ELM327 adapter. A cable that Windows has not assigned a COM port to is the single most common cause of “it will not connect”.
Adapter guideCompatibility, what each edition includes, licence keys, updates and refunds are all answered there.
Open the FAQWhat to include
Elsewhere
Product news, new tutorials and fault-code write-ups.
